Unemployment Insurance Feedback Campaign

Our goal is to learn more about the obstacles you may have faced seeking or receiving unemployment benefits in Connecticut. Through phone and online surveys and focus groups, we will gather feedback directly from Connecticut residents who have recently experienced unemployment.

The Unemployment Insurance Feedback Campaign is designed to help us understand how people seeking unemployment benefits experience the Unemployment Insurance (UI) system.

Historically, several populations have experienced barriers to accessing government benefits. Low-wage workers, women, Black and Hispanic community members and residents who have disabilities, limited English proficiency or are living in rural areas are more likely to be underserved by government benefit programs.

United Way of Connecticut is working in partnership with the CT Department of Labor to find solutions to those barriers to Unemployment Insurance in Connecticut.


ReEmployCT.com: If you recently lost your job or have had reduced work hours through no fault of your own (for example, due to being laid off, place of employment closed, or lack of available work) and would like to seek unemployment insurance benefits, you can file a claim using the ReEmployCT Portal.

CT Department of Labor Consumer Contact Center: If you have questions about an existing claim, are locked out of your ReEmployCT account, or are experiencing technical issues with the ReEmployCT system, please submit a case online with the CT Department of Labor Consumer Contact Center.

CT Department of Labor Office of the Unemployed Workers’ Advocate: If you need assistance understanding documents or forms from CTDOL, the appeals process, or need assistance being connected to workforce programs, please submit a case online with the CT Department of Labor Office of the Unemployed Workers’ Advocate.

211 Connecticut: If you need additional assistance finding local resources such as utility assistance, housing, childcare, after-school programs, elder care, crisis intervention, and much more, please visit https://www.211ct.org or dial 2-1-1. 211 is free and operates year-round, 24 hours a day, seven days a week.

If you have any questions about this project, please email our team at uifeedback@ctunitedway.org.

This project is being led by United Way of Connecticut in partnership with the Connecticut Department of Labor.

This workforce product was funded through a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the recipient and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This product is copyrighted by the institution that created it.