United Way of Connecticut
   

Job Postings


 

Donor Relations Manager – Workplace
United Way of Central and Northeastern CT

SUMMARY OF RESPONSIBILITY: Develops and implements engagement strategies to enhance and grow workplace and individual relationships within assigned mid-level accounts leading to the growth of total funds raised in the workplace and resources under management to support United Way’s priorities for changing community conditions.

Essential Functions:

  • Develops strategies to ensure year-round relationships with workplace constituents in order to raise more dollars, increase engagement and increase dollars directed to Community Investment
  • Manages mid-level, workplace focused accounts. Responsible for achieving growth goals within this book of business.
  • Sets reasonable, responsible and achievable goals for assigned workplace accounts based on collaboration with assigned constituents.
  • Strategically secures funds outside of annual campaign including corporate sponsorships for community initiatives.
  • Works collaboratively with the following departments: Community Investment, Community Engagement, Donor Relations-Individuals, and Marketing Communications to meet or exceed annual budgeted top line revenue.
  • Ensures accuracy and timeliness of account data within the organization’s CRM system.
  • Secures new relationships within existing accounts to increase United Way visibility and workplace engagement.
  • Maintains current understanding of community goals and initiatives, focus areas successes and overall results.
  • Other Functions:
    • Assists with Loaned Executive and Coordinator management and training as needed.
    • Assists at Resource Development Committee meetings, donor relations meetings and other departmental meetings as needed.
    • Attends workplace and community events as necessary.
    • Participates in conferences and training as necessary, some requiring travel.
    • Performs other duties as required.

QUALIFICATIONS AND COMPETENCIES:

  • Bachelor’s degree in business or related field required.
  • Minimum three to five years’ experience in fundraising or sales required.
  • Valid driver’s license and reliable transportation required.
  • Ability and willingness to travel locally and nationally required.
  • Ability to think and plan strategically.
  • Ability to deliver the highest level of customer service and interface with business professionals, including top management at Fortune 500 companies.
  • Meeting facilitation.
  • Proven ability to forecast financial goals with accuracy and deliver positive outcomes.
  • Inter-departmental agility and ability to navigate a matrixed environment.
  • Working knowledge of non-profit sector preferred.
  • Excellent interpersonal and communication skills. Attention to detail, ability to multi-task. Must possess the highest level organization skills and the ability to work independently and take initiative.
  • Attention to detail, ability to multi-task. Must possess the highest level organization skills and the ability to work independently and take initiative.
  • Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.
  • Excellent communication skills; able to communicate effectively and articulately in writing and orally.
  • Proficiency in Microsoft Office Suite required and Microsoft CRM preferred.
  • Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.
  • Strong customer focus in all tasks and activities, even while at times under pressure.
  • Ability to perform job with integrity, mission, vision and values consistent with United Way of Central and Northeastern Connecticut.
  • Solid relationship management skills enhancing internal organizational relations, external community interactions, and in business development opportunities.
  • Ability to relate well with people from diverse groups.
  • Holds self and other team members accountable for achieving results.

MENTAL AND PHYSICAL REQUIREMENTS: The physical demands described in this position description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to perform continuous bending, twisting, stooping, reaching and lifting of moderate to heavy weight material up to 25 lbs.
  • Must be highly mobile, able to access all areas of the premises.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Must be able to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Ability to concentrate and remain focused.

This position description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

For consideration please forward your resume with a cover letter by April 30:

United Way of Central and Northeastern CT
Human Resources
30 Laurel Street, Hartford, CT 06106
Fax: 860.493.6806 or email: positions@unitedwayinc.org

EOE – M/F/D/V No phone calls please

 



2-1-1 Contact Center Specialist
United Way of Connecticut

  • HOURS: 1st, 2nd, and 3rd shift positions available
  • JOB GRADE: 13

POSITION SUMMARY: As the front–line representative to the public, state agencies, and community providers, the 2-1-1 Contact Center Specialist is responsible for providing quality information and referrals and crisis intervention services to callers resulting in a positive caller experience. This position is inclusive of 2-1-1, Emergency Mobile Psychiatric Services (EMPS) and Electronic Benefit Transfer (EBT). The 2-1-1 Contact Center Specialist takes calls on a scheduled basis that varies among first, second, and/or third shifts. Calls range from general information and referrals to cases of complex social problems involving time spent in research, advocacy, and crisis intervention. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.

QUALIFICATIONS AND SKILLS REQUIRED:

  • Bachelor's degree in social work, psychology, counseling or related field plus one year’s experience preferred, or an Associate’s degree in social work, psychology, counseling or related field with three years’ work experience in a human services position required.
  • Experience working in a call/contact center environment using call center technology and multiple databases preferred.
  • Must be willing and able to report to work in adverse weather conditions.
  • Must be able to work additional hours off-shift, weekends, and holidays as needed.
  • Certified as an Information and Referral Specialist (CIRS) after one year of employment and working towards certification as a Crisis Worker through American Association of Suicidology (AAS) required.
  • Ability to handle a high call volume in a fast-paced contact center environment.
  • Ability to diffuse difficult situations while handling calls.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to follow strict guidelines regarding verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Bilingual English/Spanish preferred.
  • Ability to perform job with integrity and values consistent with the UWC Mission.

TO APPLY: Submit resume and cover letter explaining how you qualify via email to recruitment@ctunitedway.org or Fax to (860) 571-7505.

DEADLINE FOR SUBMISSION OF RESUME AND COVER LETTER: May 8, 2014

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer. Male/Female/Disability/Vet

 



Care 4 Kids Case Management Specialist
United Way of Connecticut

  • HOURS AVAILABLE: Monday through Friday: 8:00 a.m. – 4:30 p.m.; Full-Time
  • JOB GRADE: 12

POSITION SUMMARY: The C4K Case Management Specialist is responsible for establishing and maintaining client eligibility in the Care4Kids Program. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.

QUALIFICATIONS AND SKILLS REQUIRED:

  • Bachelor's degree and one year of customer service experience in an office setting and/or eligibility determination experience desired or an Associate's degree and three years of customer service experience in an office setting and/or eligibility determination experience preferred or a High School Diploma/GED and five years of customer service experience in an office setting and/or eligibility determination experience required.
  • Bilingual English/Spanish preferred.
  • Strong investigative, mathematical and computations skills.
  • Proficiency with MS Office applications.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to work under moderate supervision.
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Ability to perform job with integrity and values consistent with the UWC Mission.

TO APPLY: Submit resume and cover letter explaining how you qualify
via email to recruitment@ctunitedway.org or Fax to (860) 571-7505.

DEADLINE FOR SUBMISSION OF RESUME AND COVER LETTER IS May 7, 2014

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer. Male/Female/Disability/Vet

 



Care4Kids Client Services Representative
United Way of Connecticut

  • HOURS AVAILABLE: Monday through Friday: 8:00 a.m. – 5:00 p.m.;
    3rd Thursday of every month: 9:00 a.m. – 6:00 p.m. (Full-Time)
  • JOB GRADE: 11

POSITION SUMMARY: As part of Care4Kids Contact Center, the C4K Client Services Representative (CSR) provides detailed information about eligibility requirements and protocols, makes referrals and documents cases. This position strives to fulfill the mission of United Way of Connecticut (UWC) at all times while at work.

QUALIFICATIONS AND SKILLS REQUIRED:

  • High School Diploma/GED with a minimum of two years’ experience in a customer service field required.
  • Bilingual English/Spanish strongly preferred.
  • Minimum of one year’s office experience involving use of telephone and computer.
  • Prior experience demonstrating strong computer and phone skills strongly preferred.
  • Previous Contact Center experience desirable.
  • Proficiency with MS Office applications required.
  • Ability to handle a high call volume in a fast-paced Contact Center environment.
  • Ability to diffuse difficult situations while handling calls.
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Ability to maintain a high level of confidentiality in day-to-day duties.
  • Ability to follow strict guidelines in regard to verification and authorization.
  • Solid written and verbal communication, listening, organization and priority setting skills.
  • Strong customer focus in all tasks and activities, even while under pressure.
  • Solid problem solving skills.
  • Ability to work and produce in a team environment.
  • Ability to relate well with people from diverse groups.
  • Ability to perform job with integrity and values consistent with the UWC Mission.

TO APPLY: Submit resume and cover letter explaining how you qualify
via email to recruitment@ctunitedway.org or Fax to (860) 571-7505.

DEADLINE FOR SUBMISSION OF RESUME AND COVER LETTER IS May 7, 2014.

United Way of Connecticut is an Affirmative Action/Equal Opportunity Employer. Male/Female/Disability/Vet

 


 

Community Engagement VISTA
United Way of Central and Northeastern CT

This year of service is a one year full-time commitment with a monthly and end of service stipend. Please click here for more details.

About AmeriCorps VISTA

AmeriCorps VISTA is a federal service program. The mission of AmeriCorps VISTA is to build capacity in non-profit organizations and communities to help bring individuals and communities out of poverty. Members leverage human, financial, and material resources to increase the ability of low-income communities across the country to address their own problems.

Recent graduates gain the kind of real-world experience they can’t find in a typical entry-level job. Experienced adults apply their skills and knowledge to serious social problems and discover previously untapped strengths.

VISTA members build a network, relationships and work experience that can benefit them professionally and personally long after their service commitment is completed.
In return for a year of full-time service, VISTA members receive benefits such as:

  • Modest, monthly living allowance (approx. $1,100) to help cover basic necessities
  • Either a Segal AmeriCorps Education Award of $5,550 to pay for college or to pay off student loans, or an end-of-service cash stipend of $1,500
  • Healthcare benefits while in service (different than health insurance)
  • Potential childcare assistance while in service
  • Potential childcare assistance while in service
  • Student loan forbearance or deferment while in service
  • Access to and support from the network of VISTA & VISTA alumni (170,000 strong)
  • Professional development workshops
  • One year of noncompetitive status for a federal government job

To learn more, check out the AmeriCorps Vista site: www.americorps.gov and also frequently Asked Questions at: http://www.americorps.gov/about/programs/vista_faq.asp


POSITION SUMMARY: The Community Engagement VISTA will be responsible for building public will around early grade reading by expanding our volunteer reading programs, assisting with building the capacity of our local Campaigns for Grade Level Reading, enhancing our speakers program, conducting community conversations, analyzing themes, and assisting with implementation of other community engagement efforts. The VISTA(s) will accelerate our progress in implementing each of these areas of work.

DUTIES AND RESPONSIBILITIES:

  • Support the planning, implementation and assessment early grade reading campaign projects, with a focus on expansion of the volunteer reading program. Assist with development and implementation of contextualized recruitment, training, recognition, and management of volunteers; maintaining and enhancing our volunteer reading community partnerships; and assisting with the development and implementation of outcome measurement tools and systems.
  • Assist with building the capacity of our local Campaigns for Grade Level Reading. This may include synthesizing and analyzing data around early literacy; planning and implementing public awareness and education events and strategies, and other work as needed by the coalitions.
  • Work with volunteer readers and community partners to identify ways that they may serve as ambassadors to raise awareness around early literacy issues.
  • Work with an advisory group and conduct community conversations to ensure that the volunteer reading program and other early literacy work is grounded in public knowledge, with input from the communities being served.
  • Assist with implementation of other community engagement efforts such as volunteer events which raise public awareness of early literacy strategies, particular around school readiness, summer learning loss, and attendance awareness.

REQUIREMENTS:

  • Bachelor’s degree in human services, social work, public policy or related field.
  • Two to three years’ experience in volunteer management, corporate community relations, project management, political campaigns, community organizing or other related areas.
  • Commitment to excellence and United Way’s mission, vision, values and brand;
  • Excellent oral and written communication skills including public speaking, group facilitation, training;
  • Genuine optimism that volunteers and advocates can meaningfully contribute to positive community changes;
  • Technology competence that includes expertise with Microsoft Office and database management, as well as willingness to learn new applications as needed and identify innovative ways for technology to support organizational objectives;
  • Familiarity with asset-based approaches to community development, volunteerism, corporate philanthropy and mentoring;
  • Sales and motivation skills: must possess strong negotiation skills, and/or be persuasive in nature, to build buy-in among internal and external constituents; proven ability to inspire, organize, convene, and lead groups.
  • Ability to work with all levels of management and with outside constituents at all levels;
  • Project management skills: ability to multitask, problem-solve, prioritize, delegate, and to create systems and processes;
  • Valid driver’s license and reliable transportation.

PHYSICAL REQUIREMENTS: The physical demands described in this position description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and may lift objects up to 25 pounds. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

This position description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

For consideration please forward your resume with a cover letter to:

United Way of Central and Northeastern CT
Human Resources 30 Laurel Street, Hartford, CT 06106
Fax: 860.493.6806 or email: positions@unitedwayinc.org
EOE – M/F/D/V No phone calls please


 

 

 




 

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  2-1-1 is supported by the State of Connecticut and Connecticut United Ways.