Job Postings
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2-1-1 Call Specialist
Hours Available:
- Sunday through Thursday 8 am – 4:30 pm
- Tuesday through Saturday 8 am – 4:30 pm
- Monday through Friday 10 am – 6:30 pm
Position Summary: 2-1-1 Specialists have both individual and shared responsibility and accountability for delivering quality, professional help to callers. The 2-1-1 Specialist is 2-1-1’s Health & Human Service front-line representative to the public. 2-1-1 Specialists are active participants in the team and contribute to the success and performance of the team. The 2-1-1 Specialist takes calls on a scheduled basis that varies among first, second and/or third shifts. Calls range from providing immediate simple information to cases of complex social problems involving time spent in research, advocacy, and crisis intervention.
Qualifications and Requirements: Bachelor's Degree in social work, psychology, sociology, counseling, or related fields plus one year experience working in a human services position OR Associate Degree in social work, psychology, sociology, counseling, or related fields plus three years experience working in a human services position.
- Knowledge of a foreign language, particularly Spanish, is desirable
- Ability to use the computer to complete job functions.
- Ability to relate effectively with people from all economic, racial, age, ethnic, and social groups.
- Strong desire to provide appropriate help and assistance to any person in need.
- Effective verbal and written communication skills.
- Ability to adapt to a changing caseload while maintaining standards of high quality.
- Willingness to stay informed on human services in general.
E-mail resume and cover letter to HRMail@ctunitedway.org.
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Call Center Clinician Manager
United Way of Connecticut
Position Summary: The Call Center Clinician Manager will be responsible for overseeing call center operations for emergency Mobile Psychiatric Service requests as well as serving as liaison between the call center and community based providers of EMPS services and DCF.
Qualifications and Requirements: Masters level clinician with three years or more experience including delivery and oversight of community mental health services for children and families. Preference will be given to candidates with a license as a mental health practitioner but qualified unlicensed clinicians are also encouraged to apply.
- Three years supervisory experience.
- Three years experience working in call center environment.
- Demonstrated ability to train staff in crisis assessment and crisis stabilization.
- Working knowledge of call center technology and supporting software systems.
- Well developed counseling and coaching skills.
- Strong problem solving and analytical skills.
- Excellent interpersonal, verbal and written communication skills.
- Ability to multi-task and adapt to changing needs within the department.
- Provide back up to call center during peak periods and high vacations/vacancies.
- Duties include on-call coverage and holiday shifts.
E-mail resume and cover letter to HRMail@ctunitedway.org.
Equal Opportunity Employer
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Wi-mentor Program Coordinator
United Way of Coastal Fairfield County
Education
Requirements: Bachelor’s Degree
Experience: Experience working with urban adolescents and program management. Must be highly proficient in Microsoft Office, (Word, Excel and Powerpoint). Mentoring experience preferred.
Qualifications:
- Strong technological skills;
- Experience planning and coordinating events;
- Valid driver’s license;
- Ability to manage multiple projects at once;
- Orientation to detail;
- Strong problem solving skills;
- Knowledge of school system policies and procedures;
- Ability to work with people of diverse backgrounds and ages.
Responsibilities:
- Recruits, interviews, screens and trains potential mentors;
- Manages program database;
- Coordinates and attends in-school Wi-mentor email sessions for students
- Monitors emails and event participation levels, and targets pairs in need of additional support;
- Submits regular participation reports;
- Other duties as assigned.
Reports to: Executive Vice President
Salary: Starting, low to mid $30’s
Email cover letter, resume and salary requirements to: lceccarelli@unitedwaycfc.org
Application Deadline: June 30, 2009
UNITED WAY OF COASTAL FAIRFIELD COUNTY IS AN
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
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